Questions about
Renti Rewards?

Renti Rewards is New Zealand's first loyalty and benefits programme for renters. It lets you earn points on your rent and bond payments, access included contents and job cover insurance, and pay rent by card, all managed through the Renti app. The more you use the programme, the more you get back from your biggest monthly expense.

You earn 2 Renti Rewards points per dollar on rent and bond payments. You can earn up to 4 points per dollar when you spend with our partner merchants. If you pay with an eligible Airpoints or Hotpoints credit card, you also earn those card points at the same time, giving you two reward streams from one payment.

Any Mastercard or Visa works, debit or credit. Pay with a rewards credit card like an Airpoints or Hotpoints card and you'll stack those points on top of your Renti Rewards, two reward streams from one rent payment. Use our calculator to see exactly what you could earn.

The insurance policies included with Renti Rewards are underwritten by Zurich and Chubb, two of the world's leading insurance providers.

Rent Protection Cover is designed to help eligible members who experience involuntary loss of employment due to redundancy. For eligible claims, the policy provides a benefit to assist with rent payments, subject to the policy terms, conditions and exclusions.

We partner with a growing range of New Zealand merchants across categories like groceries, dining, retail, and lifestyle. The full list of participating merchants is available in the Renti app.

We collect the personal information needed to run your Renti Rewards membership, including your name, contact details, payment information, rental address, and transaction history. We share relevant data with our payment processing partners, insurance underwriters (Zurich and Chubb), and merchant partners where necessary to deliver the programme. We do not sell your data to third parties for marketing purposes. Our full privacy policy is available at renti.co/privacy.

No. Property managers and landlords continue to receive rent exactly as they do today. Renti Rewards is a renter-facing programme: renters choose whether to join, and the programme operates on their side of the transaction. Nothing changes in your workflows, reconciliation, or disbursements.

Not yet. Renti Rewards is currently available to renters moving into properties managed by property managers who use Renti for viewings and applications. We're working to expand access to more renters across New Zealand soon.

No. You can redeem your points as soon as you earn them. There is no minimum threshold or waiting period.

Yes. The processing fee is 2.49% on each rent or bond payment made through Renti Rewards. This fee is how the programme is funded: it covers your points, insurance benefits, and member perks.

No. The insurance is included as a benefit of eligible Renti Rewards membership. Cover is subject to the policy terms, conditions, exclusions and eligibility requirements. Members must maintain an active Renti Rewards membership in good standing to remain eligible for cover. Coverage also remains subject to the validity and continuation of the Group Policy.

If you're made redundant, eligible claims may receive a benefit of up to $2,500, covering up to one month's rent as defined in the policy. Benefits are subject to policy terms, conditions and claim assessment.

To earn bonus points with a partner merchant, simply pay using the same card linked to your Renti Rewards account. No vouchers, no codes: the points are applied automatically when you use your linked card.

No. Renti does not sell your personal data to third parties.

No action is required from you. If your property management is handled through Renti, your renters will be given the option to join Renti Rewards when they move in. The programme is entirely optional for renters and transparent for property managers.

Yes. The Renti app is available on both iOS and Android. You manage your membership, track your points, pay rent, and access your insurance benefits all in one place.

Yes. One of the biggest advantages of Renti Rewards is the ability to double dip: earning Renti Rewards points and your credit card's loyalty points (such as Air New Zealand Airpoints or ANZ Hotpoints) at the same time, on the same payment. You earn whichever card points your card is enrolled in, on top of your Renti Rewards points. Use our calculator to see exactly what you could earn.

Yes. We partner with industry-leading payment providers to ensure your card details and personal information are protected at all times. We do not store your full card number. If you have specific questions about our security practices, reach out at support@renti.co or call 0800 468 230.

Answer coming soon.

You may be eligible for cover if you are a New Zealand resident, aged 64 or younger, have been in permanent employment for at least 6 continuous months, and have maintained an active Renti Rewards membership for at least 30 days. Terms, conditions and exclusions apply.

Yes. We are continuously adding new merchant partners to the programme. Check the Renti app regularly to see the latest partners and any bonus point offers.

Under the New Zealand Privacy Act 2020, you have the right to request access to the personal information we hold about you, ask us to correct any inaccuracies, and in some circumstances request deletion of your data. To make a request, email us at support@renti.co with the subject line "Privacy Request" and we will respond within 20 working days.

Renti Rewards is a renter's choice: how a renter pays and what benefits they access is their decision to make. Your rent disbursements are unaffected regardless of whether a renter is a Renti Rewards member.

Yes. Renti Rewards charges a 2.49% fee on rent and bond payments processed through the programme. This fee funds your rewards, insurance cover, and member benefits. An engaged member can get back up to twice the value of the fee across card points, Renti Rewards points, merchant rewards, and insurance benefits. You can check your own number before joining using the calculator on our website.

You can redeem your Renti Rewards points in two ways: as cashback on purchases with our programme partners, or by buying gift cards from more than 40 participating retailers. Redemption is managed through the Renti app.

Simply update your card details in the Renti app. Your membership and points balance are not affected by a card change.

Answer coming soon.

You won't be covered if you resigned, retired, or took voluntary redundancy. Dismissal for misconduct or poor performance is also excluded. Casual, seasonal, temporary, and contract roles don't qualify. If you find new permanent work within 30 days of losing your job, or you were self employed or not based in New Zealand, you won't be covered. Additional exclusions and limitations apply.

You can redeem your Renti Rewards points for gift cards from more than 40 retailers. The full list of gift card partners is available in the Renti app.

When you close your Renti Rewards account, we will stop using your data for marketing and programme communications. Some information may be retained for legal, compliance, or financial record-keeping purposes as required under New Zealand law. You can request details of what is retained and why by emailing support@renti.co.

You can join Renti Rewards when you move into a property managed by a property manager using Renti for viewings and applications. If your property manager uses Renti, you'll be invited to join during the onboarding process.

Yes. Points expire three years after the date they were earned. You'll be able to see each point balance and its expiry date in the Renti app.

Yes. You can update or change your linked card at any time in the Renti app under your payment settings.

Answer coming soon.

Yes. You can stop paying your rent through Renti Rewards at any time. Your accumulated points remain in your account until they expire (three years from the date they were earned).

Yes. Bond payments processed through Renti Rewards earn the same rate as rent: 2 points per dollar.

Answer coming soon.

Your rewards move with you. If you move to a new property that is also managed through Renti, your membership and points carry over automatically. If you have any questions about your account when you move, contact our support team at support@renti.co or call 0800 468 230.

Answer coming soon.

Answer coming soon.

Answer coming soon.