Effective Date: June 30th, 2026
This Privacy Policy is effective immediately for all users and describes how Renti Rewards Limited and its affiliates (collectively, "Renti Rewards," "We," "Our" or "Us") may collect, use, and disclose Your (collectively, You, Your) personal information in connection with products and services offered through Renti Rewards and Our app (collectively, the "Services"). You accept this policy by using the Services through Our website, application, or by any other means.
Terms initially identified in parentheses are capitalised, and in brackets, ("Example") will be capitalised from that point on and have the meaning provided adjacent to the brackets within this document. If these capitalised words are not specifically defined in this document, they have the same meaning as in the Renti Rewards Customer Terms and Conditions.
This Privacy Policy is to be read in conjunction with, and is not designed to replace or alter, the Renti Limited Privacy Policy, which can be found at Renti.co or accessed by the Renti App.
By using the Renti app, You agree to be bound by the terms of the Privacy Policy. Renti reserves the right, at any time, to modify or replace the Privacy Policy within the constraints and guidelines set out in the Privacy Act 2020. Please check the Privacy Policy page periodically for changes. We will also notify You via the service of any changes that, in Our sole discretion, materially impact Your use of the Renti Rewards Programme or the treatment of Your personal information. Your use of the Services following the posting of any changes to the Privacy Policy constitutes acceptance of those changes.
This Privacy Policy is used to inform You of Renti Rewards's policies relating to the use, collection and disclosure of personally identifiable, financial, and transactional information (collectively, "Personal Information") gathered when You use or access the Services, as well as Personal Information shared between Us and any third parties, including Mastercard Asia/Pacific Pte Ltd ("Mastercard"), and/or Visa Worldwide Pte Limited ("Visa") (collectively "Payment Card Networks"), Very Good Security Inc., Our secure card management platform, Fat Zebra Pty Ltd our payment processing gateway and Bank of New Zealand Renti Rewards banking facility for use in connection with the Services. By using the Services, You authorize Us to review and share Your information (including Personal Information) with third parties. It also provides for the rights You have in respect of Your personal information. When We talk about personal information, We mean information relating to You or other identifiable individuals.
When Renti Rewards shares Your Personal Information with vendors and other service providers who perform functions on Our behalf (collectively, "Service Providers"), we require them to protect the security and confidentiality of Your information, limit their use of the information to what is reasonably necessary to perform their services in respect to the Renti Rewards Programme, and comply with applicable laws and regulations.
This Privacy Policy does not apply to Service Providers that You choose to access through the Services or third parties with whom You share information directly. While we attempt to facilitate access only to those third parties and Service Providers that share Our respect for Your privacy, we cannot take responsibility for their privacy practices. We encourage You to carefully review the privacy policies of any third parties or Service Providers You access through the Services or share information with directly.
To provide rent and bond payment processing and the assignment of Renti Rewards Points to You, we require software that works in conjunction with Our Service Providers to enable the Renti Rewards Programme (the "Programme") to operate efficiently. Renti Rewards operates in accordance with the Privacy Act 2020. Due to the nature of Our business, it is necessary to obtain Personal Information and Renti Rewards as a business is aware of Our Responsibilities and obligations when collecting, storing, and sharing this information.
If at any stage You are concerned about any breach of Your Personal Information, You can contact Renti Rewards Support via email: support@rentirewards.co or at any stage You can view Your Rights on the Privacy Act website to learn more about Your privacy rights under the Act.
The Privacy Act 2020 came into force on 1 December 2020, replacing the Privacy Act 1993. The Privacy Act 2020 has 13 privacy principles that govern how businesses and organisations should collect, handle and use personal information. The links below explore each of the privacy principles in more detail.
The information We gather enables Us to personalise, improve, and continue to operate the Services. Your journey with Renti Rewards begins when You accept the tenancy offered to You through the Renti Limited app and You request to join Renti Rewards. When You request to join Renti Rewards, the following personal information will be securely shared between Renti Limited and the Renti Rewards. This includes Your full name, username, Your home address, Your phone number, Your email address the amount of rent You pay, day of the week You pay, how often You pay Your rent (weekly, monthly etc.), Your start and end date tenancy term, and those that reside with You.
You have no obligation to provide Renti Rewards with any personal information that is requested by Us. However, due to the nature of Renti Reward's Services, if You choose not to provide Us with such information, we will be unable to provide You with Our Services. At any stage during the sign-up process, if You wish to gain further understanding about the requirement to disclose personal information, please contact Renti Rewards Support - support@rentirewards.co.
To make rental payments and bond payments through the Renti Rewards Programme, We require You to link (provide to the app) Your New Zealand based debt card, Mastercard or Visa credit card. We will require your name as it appears on the card, the card number, the 3 or 4-digit CVV (card verification value) for Visa or CVC (card verification code) when providing a Mastercard and expiry date.
Although this information is entered in the Renti Rewards App it is actually being provided directly to a partner of Ours called VGS (Very Good Security), where all the Card information you have provided is changed to a token. This token, which is useless to hackers, is used for online and recurring transactions instead of the real card number, reducing fraud risk.
This process allows us to be PCI DSS compliant. PCI DSS stands for Payment Card Industry Data Security Standard, a set of security standards designed to protect cardholder data and reduce credit card fraud. It is a mandatory compliance standard for any organisation that stores, processes, or transmits credit card information from major card brands like Visa, Mastercard.
We and Our Service Providers automatically receive and record information from Your web app when You visit Our website, including Your IP address and cookie information as well as information about Your behavior on the site. We use this information to, among other purposes described in this policy, fight fraud (including spam or malware) and to analyze Your interaction with the Services (e.g., what links You click on).
Generally, the Services automatically collect usage information, such as the number and frequency of visits to the Services. This type of aggregate data enables Us and third parties authorised by Us to determine how often individuals use parts of the Services so that We can analyze and improve those services.
We currently use third parties such as the Payment Card Networks to monitor card transactions for Your participation in the Services, including the Programme. Your agreement to the Renti Rewards Customer Terms and Conditions authorizes Our Service Providers, and the Payment Card Networks to monitor transactions made with Your linked debit or credit cards via the Renti Rewards Platform. The data collected from Our Service Providers, may include Your registered card number, merchant information, transaction date/time, and transaction amount.
Notwithstanding anything to the contrary in this Privacy Policy or Terms and Conditions, if You are enrolled in the Programme and, as a result, the Services, Renti Rewards and its Service Providers, including Mastercard and Visa, will use transaction data solely as follows:
By enrolling in the Programme and, as a result, the Services, You authorise the sharing, exchange, and use of transaction data described above and herein by and among Renti Rewards and applicable Payment Card Networks and applicable Merchants. If You wish to opt out of the Services, this can be completed by contacting support@rentirewards.co or contact Us at 0800-468-230.
By registering a payment card in connection with transaction monitoring, You authorise Our Service Providers to share Your payment card information with the Payment Card Networks so they know You enrolled. You authorize the Payment Card Networks to monitor transactions on Your linked debit and/or credit cards to identify Eligible Transactions to determine whether You have qualified for or earned an offer linked to Your payment card, and for the Payment Card Networks to share such transaction details with Participating Merchants and Our Service Providers, to enable Your card-linked offer(s) and provide offers that may be of interest to You.
We may communicate with You about our products and services using email, or other text messages (collectively, "Text Messages") or push notifications. When We communicate with You via email, Text Message or push notification, We may collect information regarding such communications, such as confirmation when You open an email, read a text message or receive a push notification. We use this information to operate and improve Our customer service and other Services. Some services such as near real-time alerts from the Services, require notifications to be enabled. If at any time You do not wish to receive the benefit of such services, You can turn off notifications using the functionality made available in the browser, application or device settings. Please note that turning off notifications or Text Messages may impact Your Renti Rewards experience.
However, We and Mastercard may use Your contact information to send You messages about the Services. We reserve the right to contact You when We believe it is necessary, such as for account recovery purposes.
Message and data rates may apply for any messages sent or received.
If and when You enter in Your verification information for a privacy request or otherwise, You opt in to receive a one-time verification link from Renti Rewards in each case to confirm ownership of Your email or phone number for purposes of Your request.
We may collect information about You from third parties that perform services and analytics for Us. Such companies may include Centrix and or Equifax for credit reporting services, Mastercard and Visa, including Your name and phone number, as a member of the Programme to provide notice and issuance of rewards and benefits in Our merchant ecosystem.
Centrix Group Limited ("Centrix"), when we use their consumer credit reporting services (for example, for credit checking). Details of how Centrix handles your personal information can be found here: https://www.centrix.co.nz/privacy-statement. Centrix is located at 56 Cawley Street, Ellerslie, Auckland 1051.
Equifax New Zealand ("Equifax"), when we use their consumer credit reporting services (for example, for credit checking). Details of how Equifax handles your personal information can be found here: www.equifax.co.nz/privacy. Equifax is located at Level 10/48 Shortland Street, Auckland CBD, Auckland 1010.
Mastercard to provide the issuance of rewards and benefits in our Merchant ecosystem. Details of how Mastercard handles your personal information can be found here: https://www.mastercard.com/us/en/loyalty-notice.html Mastercard is located at Mastercard House, Level 3, 136 Customs Street West, Viaduct Precent, Auckland, New Zealand 1010.
Visa to provide the issuance of rewards and benefits in our Merchant ecosystem. Details of how Visa handles your personal information can be found here: https://www.visa.co.nz/legal/global-privacy-notice.html Visa is located at 22 Viaduct Harbour Avenue, Auckland CBD, Auckland 1010.
Each of the above partners will individually will use and disclose your credit information in accordance with their Privacy Statement, the link to which is provided above. You have rights of access to, and correction of, your credit information and any other personal information held by them as set out in their Privacy Statement.
Cookies are pieces of text that are stored on Your computer or device when You access a website. Your browser stores cookies in a manner associated with each website You visit. We use cookies to enable Our servers to recognize Your web browser and tell Us how and when You visit and use the Services.
Most browsers have an option for turning off the cookie feature, which may prevent Your browser from accepting new cookies or allow You to choose whether to accept each new cookie. We recommend that You leave cookies active, because they enable You to take full advantage of the Services' features.
We may serve advertisements and allow third party digital marketing partners to serve advertisements through the Services. These advertisements, which may be both for our own and for third party products and services, may be targeted to users who fit certain general profile categories or display certain preferences or behaviours ("Interest-Based Ads"). Information for Interest-Based Ads (including Personal Information) may be provided to Us by You or derived from the usage patterns of particular users on the Services and/or services of Service Providers.
We may use analytics service providers to analyse how You interact and engage with the Services and our advertisements, so We can learn and make enhancements to offer you a better experience. Some of these entities may use cookies, web trackers and other technologies to collect information about Your use of the Services. Information from analytics service providers may be used by Us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to Your interests in the Renti Rewards Services. For example, Google, Inc. ("Google") uses cookies in connection with its Google Analytics services. Google's ability to use and share information collected by Google Analytics about Your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy.
We collect statistical information about You that is not personally identifiable information and cannot be tied back to You, Your Renti Rewards account, your web browser, or your mobile device ("Aggregated and De-identified Information"). Some of this information is derived from Personal Information. We may use Aggregated and De-identified Information for various business purposes where permissible under applicable laws and regulations, including for analytics or to develop or improve Our services and marketing. We may share this Aggregated and De-identified Information with Service Providers for their business purposes. Service Providers may also share with Us non-private, aggregated or otherwise non-Personal Information that they have independently developed or acquired.
We share information about You for Our everyday business purposes, such as to process Your application with Our Service Providers, or your property management company and rent payment to the property management company, distribute Renti Rewards Points, maintain Your account, Government entities and other external data providers that hold Your information on You to verify that the information provided by You is consistent with the records held by such organisations or respond to legal enquiries.
We may provide transaction data and other information to the Payment Card Networks, merchants and other Service Providers for use in connection with the Programme. This information may be Personal Information, such as your primary account number.
We share information about You for Our marketing purposes to offer products and services to You.
Renti Rewards Limited is a New Zealand company with its head office located in Auckland, New Zealand. Your data will be held in Amazon Web Services (AWS) Australia.
For the purposes of the General Data Protection Regulation (GDPR), New Zealand is considered a country that provides adequate protection for personal information, as confirmed by the European Commission in Commission Decision 2013/65/EU.
We will never sell Your personal information to anyone.
We will only retain Your personal information for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or statutory reporting requirements.
If You have any queries in relation to Your personal information held by Renti Rewards or this policy, please contact Us:
Phone: 0800 468 230 | Email: support@rentirewards.co
You have the following rights with regard to Your personal information:
Whenever You visit Our website, Renti Rewards collects information that Your browser sends to Us, which is called log data. This log data may include information such as Your computer's Internet Protocol (IP) address, browser version, pages of Our service that You visit, the time and date of Your visit, the time spent on those pages, and other statistics. This helps Us continue to improve Our service.
Cookies are files with small amounts of data that are commonly used as an anonymous, unique identifier. These are sent to Your browser from Our Website and are stored on Your device's hard drive. Our Website https://rentirewards.co uses these "cookies" to collect information and to improve the Services.