Last Updated: April 21st, 2026
These Terms and Conditions should be read in conjunction with, and are not designed to replace or alter the Renti Limited Terms and Conditions. These Terms and Conditions will apply to You if You have signed up for the Renti Rewards Program as the Primary Cardholder and that Card is used to earn Renti Rewards Points. These Terms and Conditions explain how Renti Rewards Points can be earned by linking Your debit and/or credit card to the Renti Rewards Program.
Renti Rewards provides services that assist You in making rent payments to Your property manager or landlord. By using Renti Rewards, you acknowledge and agree that Renti Rewards is not a party to your tenancy agreement and has no responsibility for the underlying rent obligation.
Submission of a payment through Renti Rewards does not guarantee its successful completion, nor does it discharge Your rent obligations under Your tenancy agreement unless and until the property manager or landlord receives the funds.
If, for any reason beyond our control, a rent payment processed through Renti Rewards is delayed, declined, reversed, or otherwise unsuccessful. If your Card is lost or stolen, Your Renti Rewards Membership Account will be suspended as soon as We are either notified by You or by VGS Our secure card management platform. Your Account will remain suspended until a new Card is linked to the Rewards Program. You remain solely responsible for ensuring that Your rent is paid in full and on time. Any late fees, penalties, or other consequences associated with a failure to pay rent remain exclusively between You and Your property manager or landlord. Renti Rewards accepts no liability for any such outcomes.
Renti Rewards will credit Your Renti Rewards Membership Account with Renti Rewards Points, based on Your spend on Rent, Bond, and Eligible Transactions.
When You see the following upper case words used in these Terms and Conditions, this is what they mean:
Account means Your Renti Rewards Membership Account, which acknowledges the receipt of your ongoing Rent and Bond payments and states your Renti Rewards Points and details the accumulation and redemption of these Points.
Additional Cardholder means another person whom You have authorised to have a Card on Your Account.
Additional Renti Rewards Points or Bonus Renti Rewards Points means Renti Rewards Points available on certain Eligible Transactions in addition to the standard earn rate, and Renti Rewards Points available through Special Promotions.
Authorised Users means anyone legally authorised by You to use Your Membership Account.
Bond means the security deposit which may be collected by Us and transferred to Your property manager account or directly to Tenancy Services.
Card means any Mastercard or Visa debit or credit card, contactless device or other device (including a smart phone) for use on Your Account and includes such a card or device.
Cardholder means You and any Additional Cardholder.
Consequential Loss means any loss or damage suffered by a party which is indirect or consequential, loss of revenue, loss of profits, loss of goodwill or credit, loss of use, loss of data, damage to credit rating, loss or denial of opportunity, or increased overhead costs.
Domestic Spend means any Eligible Transaction made with a Participating Merchant who tells Us they are located within New Zealand.
Earn Rate means the rate at which You earn Renti Rewards Points on Eligible Transactions, as set out in clause 4.
Eligible Transaction means any purchase from a Participating Merchant of the Renti Rewards Program. However, excludes (but is not limited to) cash advances, balance transfers, purchases of foreign currency and travellers cheques, transactions made in operating a business, payments to other Card accounts, bank fees and charges such as interest and ATM charges, transactions made using Renti Rewards Points, and government related transactions.
Inactive Account means a Renti Rewards Membership Account for which there has been no activity for 18 months.
Guide to Benefits means the Terms and Conditions that will apply to the Renti Rewards Insurance Benefit Program, which includes Home Contents Protection Insurance and the Involuntary Loss of Employment Rental Protection Insurance administered and managed by Mastercard Suppliers.
Mastercard means Mastercard Asia/Pacific Pte Ltd.
Member, Rewards Member, You or Your shall mean the person who elects to earn Points on Rent, Bond and/or Eligible Transactions by enrolling in the Renti Rewards Program, who is responsible for the Renti Rewards Membership Account and compliance with these Terms and Conditions.
Our/Us/We means Renti Rewards Limited, its successors and assigns, unless the context otherwise requires.
Participating Merchant(s), Merchant(s) means the brands or merchants that are partnered with Renti Rewards where Members can earn Points.
Points means the points earned by Cardholders on Rent spend, Bond spend, and Eligible Transactions, or on Special Promotions which the Renti Rewards Program instructs Renti Rewards to credit to the Primary Cardholder's Renti Rewards Membership Account.
Primary Cardholder
means the person in whose name the Account is held and who is responsible for all transactions on the Account.
Rent means the recurring rent payment made by You to Renti Rewards.
Renti App or App means the Renti App that may be used with the Renti Rewards Program, which can be downloaded from the Apple App Store or Google Play.
Renti Rewards means Renti Rewards Limited (NZBN 9367090), its successors and assigns.
Renti Rewards Benefit Program means currently the Home Contents Protection Insurance and the Involuntary Loss of Employment Rental Protection Insurance administered and managed by Mastercard Suppliers.
Renti Rewards Points means the points earned by Cardholders on Rent spend, Bond spend, and Eligible Transactions, or on Special Promotions which the Renti Rewards Program instructs Renti Rewards to credit to the Primary Cardholder's Renti Rewards Membership Account.
Special Promotions means a special promotional offer made by Us from time to time.
Terms and Conditions means these terms and conditions titled Renti Rewards Limited Customer Terms and Conditions as amended from time to time and located at www.rentirewards.co/terms-and-conditions.
Visa means Visa Worldwide Pte Limited.
All other capitalised terms used in these Terms and Conditions have the same meaning as in the Renti Limited Terms and Conditions.
You accept these Terms and Conditions on first use or activation of Your Account or any Card You linked to the Renti Rewards Program. Your participation in the Renti Rewards Program is expressly conditioned upon Your acceptance of these Terms and Conditions and compliance with all present and future terms and conditions, rules, regulations, policies, and procedures that Renti Rewards may, in its sole discretion, adopt from time to time.
You are eligible to earn Renti Rewards Points and participate in the Rewards Program, provided that:
By participating in the Rewards Program, You authorise Renti Rewards to:
You authorise and consent to Mastercard Asia/Pacific Pte Ltd (Mastercard) Renti Rewards Program's systems provider to process Your Personal information, including, but not limited to, name, address, phone number, and email address.
The Renti Rewards Member Benefits Program will be facilitated by Mastercard through Mastercard Suppliers. Once You consent to the processing of Your personal information by Mastercard and the Mastercard Suppliers for benefit enrollment and post-enrollment promotion or management of the Renti Rewards Member Benefits Program, You will be provided the Guide to Benefits terms and conditions and a description of the Benefits, which currently include the Home Contents Protection Insurance and the Involuntary Loss of Employment Rental Protection Insurance.
The Guide to Benefits will outline the Insurance Provider and the terms and conditions and description of services of both the Home Contents Protection Insurance and the Involuntary Loss of Employment Rental Protection Insurance.
Mastercard reserves the right to replace and or terminate either or both of these Renti Rewards Member Benefits. Renti Rewards will advise You of an impending termination and will make all reasonable efforts to provide sixty (60) days' prior written notice of the termination.
RENTI REWARDS AND OR MASTERCARD IS NOT A PROVIDER OR BROKER OF INSURANCE AND DOES NOT ACT AS A THIRD-PARTY ADJUSTER OR AS OTHER AGENT FOR THE UNDERWRITER OR ANY OTHER PARTY.
For an explanation of Renti Rewards Limited's practices and policies relating to the collection, use, and storage of Member personal information, please refer to the Renti Rewards Privacy Policy. Renti Rewards Limited, its agents, affiliates, subsidiaries, representatives, or service providers may use Members' personal information for purposes of Point fulfilment and/or for future marketing such as to notify You of a product or promotion that may be of interest, and program service updates.
We may send communications about the Program and marketing messages to You at any mailing or email address in Our records or through Our online services, such as SMS or the Renti App or Website. By providing Your phone number and enrolling in the Renti Rewards Program, You are providing Renti Rewards or Our agents Your express consent to receive marketing messages, SMS, and texts, including by automated means, at the number provided.
To opt-out of Renti Rewards marketing or the Renti Rewards Program, please contact us via the Renti App.
You must report to Renti that Your Card has been lost or stolen directly after You have reported this information to Your bank. Your Account will remain suspended and no points will accumulate until You provide a new linked Card to the Renti Rewards Program.
You remain solely responsible for ensuring that Your rent is paid in full and on time while Your Account is suspended. Any late fees, penalties, or other consequences associated with a failure to pay rent remain exclusively between You and Your property manager or landlord.
If Your card was stolen, all fraudulent purchases made by that Card that are refunded by Your bank will have the equivalent Renti Rewards Points assigned to those purchases removed from your Account.
Renti Rewards Points will only be credited to a Renti Rewards Membership Account in Your name, even if the Renti Rewards Points being credited were earned from an Additional Cardholder's Eligible Transactions.
Once credited to Your Renti Rewards Membership Account, the Renti Rewards Points are subject to the Terms and Conditions, as amended from time to time and located in the Renti App or Renti Rewards website.
It may take up to 60 days after an Eligible Transaction has been processed by Us for Renti Rewards Points to be credited to Your Renti Rewards Membership Account, or such other period as We may communicate to You from time to time.
At the end of Your Statement Period, the Renti Rewards Points earned during that period on Your Account will be displayed on Your statement along with the accumulated points to date and any redemption of Points by You since the start of Your Statement Period.
You will only earn Renti Rewards Points on Rent spend, moving expenses (which is upfront Bond and Rent spend), and Eligible Transactions, or as otherwise advised under a Special Feature or Special Promotion, which are paid for on a linked card to the Renti Rewards Program.
If You or an Additional Cardholder receives a refund or reimbursement, or where Renti Rewards Points were incorrectly credited to Your Account, a chargeback is made to Your Account. You consent that the Renti Rewards Points relating to that reversal will be deducted by Mastercard from Your Renti Rewards Membership Account.
Renti Rewards Points have no monetary value and cannot be redeemed for cash. Renti Reward Points are transferable by You to another rewards program that has a partnership with Us, and is offered by Us.
Acting reasonably, We may determine that You will not earn Renti Rewards Points on Your Card if: You are in material breach of Your Card Terms and Conditions; Your Account is suspended; We reasonably suspect You are operating Your Account fraudulently; Your Account is closed or cancelled; or We receive notification that You have passed away.
Only You can redeem Your Renti Rewards Points in accordance with these Terms and Conditions. You can use Your Points to redeem for any available reward options. Options may include:
We may, from time to time, provide additional ways for You to redeem Your Points. To use Your Points, minimum and maximum amounts may apply. Once Points have been used, the transaction is considered final and may not be cancelled unless otherwise noted at the time of the transaction.
We accept no liability in respect of any government taxes (including Goods and Services Tax), duties or other charges that may be imposed by law in any country arising from the earning or redemption of Renti Rewards Points or participation in the Rewards Program.
We give no warranty and accept no responsibility as to the ultimate taxation treatment of Renti Rewards Points. You should seek independent tax advice in respect of the tax consequences arising from the use of this product or from participating in the Rewards Program.
Where the rewards You redeem under this program are provided by Renti Rewards, to the extent permitted by law, We are not responsible for those rewards or any death or injury, loss or Consequential Loss or damage from a reward or the loss, theft or destruction of a reward (except to the extent arising from Our fraud, negligence or misconduct).
We give no warranty (whether express or implied) with respect to, and do not guarantee or otherwise ensure the satisfactory performance of, any products or services provided or to be provided in connection with the fulfillment of rewards by any third party including, but not limited to, any common carrier, airline or other supplier of rewards.
Disputes about missing Renti Rewards Points will only be accepted up to twelve months after the date of the relevant transaction or such time as is reasonable in the circumstances. We may, acting reasonably, require You to provide documentary evidence to support Your claim.
You may opt out of the Renti Rewards Loyalty Program at any time via the Renti App. Once We receive Your Renti Rewards opt out notification, We will notify Our partners regarding Your decision. Your Renti Rewards account will no longer be monitored for any Rent, Bond, or Eligible Transactions and any points accumulated will expire as if You were an Inactive Account.
We may make minor changes to the Renti Rewards Program and, as a result, these Terms and Conditions at any time and at Our sole discretion. We may add new Program terms, delete Program terms, or change existing Program terms; change how You earn Points with Our Partners and Participating Merchants; change how You may use Points; change what You can get with Your Points; and/or change the rate at which You earn Points.
We will give You notice of any minor changes to these Terms and Conditions by posting an updated copy of these Terms and Conditions when You open the Renti App or log in to Our Website at www.rentirewards.co/terms-and-conditions. Your continued participation in the Renti Rewards Program after We make any change signifies Your acceptance of such change.
If Renti Rewards at any time and at Our sole discretion makes a core change to the Renti Rewards Program, we will provide You with at least forty-five (45) days' prior notice. Core changes include: adding or increasing fees applicable to the Program; limiting the number of Points You can earn; changing any other aspect of the Renti Rewards Program We consider to be a core; and cancelling the Program.
Your continued participation in the Renti Rewards Program after implementation of these core changes signifies Your acceptance of such changes. We reserve the right to terminate, expire, modify or restrict any aspect of the Renti Rewards Program at any time with or without notice.
YOUR POINTS EXPIRE THREE (3) YEARS FROM THE DATE THEY ARE AWARDED.
Points may be cancelled for the following reasons:
Upon cancellation of Your Account for any reason, You will lose all Points immediately, regardless of when or how they were acquired. If We decide to cancel the Program, You will have at least thirty (30) days from the date we cancel the Program to use Your Points. We won't reinstate Points You lose, unless We have determined, in Our sole discretion, there has been an error.
If You have any queries or complaints regarding the Renti Rewards Program, please contact Us. You can do this by calling Renti Rewards Contact Centre on 0800 468 230 or by contacting Us via the Contact Us page of the Renti Rewards Website.
No Waivers: Renti Rewards Limited's failure to exercise any of its rights under these Terms and Conditions or its delay in enforcing or exercising any of those rights shall not constitute a waiver of such rights.
Force Majeure: Events beyond Renti Rewards Limited's control, such as computer equipment or electronic data transmission failure, strikes, acts of God, fire, earthquake, flood, power outage, civil disturbance, sabotage, terrorism, or war, epidemic, pandemic, national or localised emergency, which may materially affect Our ability to perform, will allow Renti Rewards Limited to suspend or terminate the Program.
Currency: All dollar amounts referred to in these terms and conditions are in New Zealand dollars.
Entire Agreement: These Terms and Conditions constitute the entire agreement between You and Us relating to the matters dealt with in these Terms and Conditions and will supersede all previous Terms and Conditions, negotiations, commitments and/or writings in relation to those matters.
Assignment: We may assign Our rights and obligations under these Terms and Conditions to a third party. You may not assign Your rights under these Terms and Conditions to a third party without Our prior written consent.
Indemnity: You agree to indemnify and hold Renti Rewards Limited and its third-party service providers and all of their respective affiliates, directors, officers, employees, agents, contractors, and any applicable Payment Card Networks (Mastercard, Visa) harmless from and against any loss, damage, liability, cost, or expense of any kind arising from Your or an Authorised User's use of the Renti Rewards Program, any fraud or misuse of the Program, violation of these Terms and Conditions and/or violation of any applicable law or the rights of any third party.
No Partnership: The Participating Merchants and third party service providers that participate in the Program are not affiliated with Us and are not sponsors or co-sponsors of the Renti Rewards Program. All Participating Merchants and third party service provider names, logos, and marks are used with permission and are the property of their respective owners.
Severability: If any portion of these Terms and Conditions should be held invalid or unenforceable for any reason, such portion shall be deemed modified or severed from these Terms and Conditions in such a manner as to enable the remaining portions to remain in full force and effect.
Governing Law: These Terms and Conditions are governed by and are in accordance with the laws of New Zealand, and each party submits to the exclusive jurisdiction of the Courts of New Zealand for any disputes or proceedings arising out of or in connection with these Terms and Conditions.